Terms & Conditions

Terms & Conditions - the basics

1. Scope of Services

• Assessment: We provide on-site evaluations for the contents of storage units and residential house lots.

• Total Clearance: Our service includes a "Total Exit Solution," where we purchase the full contents of a designated space and ensure the area is left swept-clean and ready for handover.

• Geographic Focus: Services are primarily offered within the Auckland region, with a focus on the North Shore, including Albany, Wairau Valley, and Rosedale.

2. Purchase Agreements & Valuation

• Lump Sum Offers: All offers are made as a single lump-sum payment for the entirety of the unit or estate contents.

• Specialist Interest: Our valuations prioritize high-value assets, including vintage and designer jewelry (greenstone, jade, sterling silver, gold), electronics (gaming consoles and software), and collectible antiques or glassware.

• Purchase Price Allocation: For significant transactions, specific allocations to building improvements or chattels may be documented as required by current tax and accounting standards.

3. Seller Representations & Authority

• Legal Ownership: The Seller warrants that they have the full legal right to sell the assets and that the items are free of any undisclosed liens or encumbrances.

• Estate Authority: If acting as an executor or on behalf of a relative, the Seller must provide proof of authority to liquidate the estate.

• Excluded Items: Personal documents, passports, and birth certificates found during clearance will be handled with discretion and returned to the Seller.

4. Legal Compliance (New Zealand)

• Second-Hand Dealing: In accordance with the Secondhand Dealers and Pawnbrokers Act 2004, the Seller must provide valid photographic identification (NZ Driver License or Passport) for the "Dealers Record".

• Statutory Holding Period: Certain items, such as jewelry and electronics, are subject to a mandatory 14-day holding period before they can be altered or resold.

• Consumer Guarantees: All services are provided in alignment with the New Zealand Consumer Guarantees Act, ensuring the clearance is performed with professional care and skill.

5. Finality of Transaction

• Completion: Once the "Transfer of Ownership" is signed and payment is rendered, the sale of goods is final.

• No "Cherry-Picking": We commit to removing all items from the unit, including low-value goods, to fulfill the "swept-clean" guarantee.

• Risk: Risk in the goods passes to the Buyer once they are removed from the storage facility or property.

6. Limitation of Liability

• We are not liable for any pre-existing damage to the storage facility or property.

• Liability for any loss or damage during the clearance process is limited to the total value of the purchase agreement.

Governing Law: These terms are governed by the laws of New Zealand.